Refund policy

Returns

We want you to feel confident in your purchase from The Little K Company. If something isn’t quite right, we accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, unwashed, and in their original condition and packaging.

To start a return, simply contact us at hello@littlek.ca with your order number and we’ll provide you with return instructions.

Return shipping costs are the responsibility of the customer and will be deducted from your refund. Once your return has been received and inspected, your refund will be issued to your original method of payment. Original shipping charges are non-refundable.

Partial Returns of Bundles

Bundle purchases are priced as a set and include savings compared with purchasing the items individually. If you return one or more items from a bundle while keeping the remaining items, the bundle pricing will no longer apply.

Any items you keep will be recalculated at their regular individual prices. Your refund will then be calculated based on the original amount paid for the bundle, less the regular price of the items you are keeping and any applicable return shipping costs.

All standard return conditions apply. Returned items must be unused, unwashed, and in their original condition and packaging.

If you are experiencing a product quality or manufacturing issue, please contact us before initiating a return. Where applicable, we are happy to arrange a replacement or exchange in accordance with our warranty policy.

Damages and Issues

Please inspect your order upon delivery and contact us within 7 days if an item arrives defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you would like to exchange an item due to personal preference, such as selecting a different colour or product, the fastest option is to return the original item and place a new order once your return has been accepted.

Return and shipping costs associated with exchanges resulting from customer selection or preference are the responsibility of the customer.

If an exchange is required because of an eligible product defect or quality issue, please contact us so that we can evaluate the issue and arrange an appropriate resolution.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition in which you received it, unused, unwashed, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@littlek.ca.